We care
At a customer in a regulated industry, system management for electronic Quality Assurance systems is handled in disparate, manual processes and systems
Checks of executed mandatory user trainings and access authorization, e.g. by line managers, are not integrated
Master data management (request, approval and fulfilment) in electronic QA systems is cumbersome and error-prone, and bears documentation risks
We act
Design and implement an integrated web-based workflow tool facilitating management of all relevant operational activities for multiple eQA systems
ServiceNow for ticket generation and information exchange
We deliver
Create an accessible single point for end users to raise requests for multiple systems and follow their implementation
Streamline process for compliance checks and approvals, and IT service delivery with fewer errors
Leverage existing workflow tools available at the customer leading to cost savings