We care
User access for electronic QA systems are handled in disparate, manual processes and systems
Data about user training prerequisites and access authorization are not integrated
Master data management in electronic QA systems is cumbersome and error-prone, and bears regulatory risks
We act
Design and implement an integrated web-based workflow tool facilitating management of all relevant operational activities for multiple eQA systems
ServiceNow for ticket generation and information exchange
We deliver
Create a single point for end users to raise requests reducing inconsistencies
Streamlined process for IT service delivery with fewer errors
Leveraging existing workflow tools from Merck‘s IT landscape leading to cost savings