We care
Many of our customers have complex Business process repositories which are used in very different context. These solutions require continual preventive maintenance, technical configuration advice, upgrade to new releases and a dedicated service management.
Establish a customer centric helpdesk with a systematic, yet sustainable and pragmatic approach to handle service requests.
We act
Provide technical advisory with BPM expertise
Offering qualified developer and technical consultants associated with senior BPM consultants
Definition of ARIS conventions and repository structure fit for global ERP implementations
Develop an integrated process lifecycle management approach for E2E processes and documents relevant for quality management
Knowledge transfer and system hand-over to BPM management
Rapid enablement of business organization to perform process lifecycle management independently
Incremental coaching on process lifecycle management and business process management
We deliver
Business process management owned and operated by business organization
Working BPM system in line with industry standards
Shorter incident to resolution cycles
Broad solutions including technical and business-related aspects (beyond bug tracking)
BPM Managed Services offers a one stop shop for all BPM related questions