Services
Process-grounded. AI-first.
The BPM services that make your processes better come first. Agentic transformation is built on that foundation, not instead of it.
Our services run on BT Brain: every engagement is powered by the Agents layer — methods and skills, delivered through our Agentic Transformation Suite and TechLab — working against your Content in the Business Flows Browser.
Fluent in Process
The process foundation.
Process architecture, the BPM toolchain and process mining — the work industrial enterprises have trusted us with for years, and the ground every agentic engagement stands on.
Process Architecture & Governance
End-to-end process architecture, BPMN 2.0 modelling conventions, process ownership and a governance model that holds after the project. The reference model your people and your AI agents will read from.
Learn more →BPM Tooling & Managed Services
Selection, implementation and day-to-day operation of your BPM toolchain — Signavio, ARIS, LeanIX, SAP CALM — including our ARIS ↔ LeanIX integration and BPM Managed Services.
Learn more →Process Mining & Intelligence
See how your processes really run with Celonis and SAP Signavio Process Intelligence, then close the loop from insight to redesign — so improvement is measured, not assumed.
Learn more →Fluent in AI
The agentic layer.
Six integrated services from process intelligence to agentic implementation.
Process Intelligence Platform
Build the knowledge graph of your end-to-end processes. The reference model that everything else builds on.
Learn more →Agentic Transformation Suite
Design and deploy AI agents against your real processes — with human-in-the-loop controls and clear ownership.
Learn more →AI-First Transformation Advisory
Strategy and operating-model redesign for organisations becoming AI-ready, grounded in your process reality.
Learn more →MCP Governance & Agent Architecture
Inventory, govern, and architect your estate of MCP servers, agents, and LLMs before it sprawls.
Learn more →Integrated Management System — AI Edition
Compliance, quality, and risk management that keeps pace with AI-assisted processes and the EU AI Act.
Learn more →BPM360 AI Academy
Upskill your people through the BPM360 podcast, workshops, and a practitioner community.
Learn more →How we work
AI Readiness Diagnosis
A four-week sprint to assess your processes and surface where agents pay off first.
Operating Model Redesign
Redesign how work flows for agent-assisted execution, with humans in the loop by design.
Transformation Governance
Continuous improvement and oversight as agents move into production.
The advisor behind the agents
Agents do the heavy lifting. Senior advisors own the outcome.
The Agents layer is only as good as the people behind it. Every engagement is led by experienced transformation advisors — so you get a service partner who delivers, not just a stack of tools.
Senior & hands-on
Experienced advisors who deliver in the project, not from the sidelines.
Independent & vendor-neutral
We act in your interest across providers, and orchestrate the tools you already run.
Regulated-industry experience
Years inside industrial enterprises — compliance, quality and risk are built in.