Change Facilitation
Having a look on reasons for ERP implementation failures, it is surprising that change management is often one of the first parts that are taken off the budget. The top 3 reasons are directly related to change management. We are convinced that this is not only true for ERP implementation but for all complex business transformation initiatives.
Complex transformation environments
The main challenge in these complex transformation environments is the amount and diversity of people that need to be considered. Depending on the stakeholder group the timing of involvement and the required speed to embrace the targeted changes varies a lot. Additionally, everyone has their individual pace on their way along the change curve. It requires a great deal of attention and clear concept to address the different stakeholder groups at the right time and intensity. The leadership teams need to be enabled sometimes even before the official project start. The project team and specific project roles require special attention. In this way, they can support the change roles to foster the change acceptance of affected employees. That’s why we suggest to start change facilitation activities at the very beginning of business transformation activities. Change facilitation is much more than stakeholder analysis, trainings and project marketing.
Readiness Aspects
Our process-driven Business Transformation methodology puts the people readiness at it’s very heart. The processes provide a transparent structure which slices complexity and allows for tangible communication helping employees to relate and understand the change impacts. Our approach allows us to define stakeholder group specific change journeys which are linked to the work packages of the overall transformation initiative. By doing so, we can design their touchpoints with the transformation initiative, define their level of involvement and improve their involvement with regards to later acceptance of the transformation. This also helps the project leaders and other project members to consider change facilitation as an integral part of the initiative.
What makes us successful change facilitators?
Our integrated approach on process-driven Business Transformations helps us to structure communication in stakeholder specific detail and complexity levels. But in the end, change facilitation is about respectfulness, empathy, supporting each other, switching perspectives and integer communication.
