Process Reference Models - Industry Best Practices
What is Order to Cash (O2C)?
The Order-to-Cash (O2C) domain describes the process of receiving and processing customer sales.
The O2C domain begins with the customer enquiry and order placement. It then extends from the initial decision to enter the order, to the price definition process and checking the availability, as well as to the processing and shipment of the goods. Finally, the transactions made for receiving payment are defined.
All compliance processes and documentation required for order processing and shipment are included.
We have structured the O2C scenarios in the following clusters:
product sales,
collaborative sales,
intercompany scenarios,
consignment sales,
customer agreements,
pre-sales,
external projects,
returnable material, and
billing and payments.
Click on the example "Sales-of-Stock products (Make-to-Stock)” to see more details.
Product sales
Sales-of-Stock products (Make-to-Stock)
Sales from production (Make-to-Order)
Sales from production (Assemble-to-Order)
Sales of trading goods (Procure-to-Order)
Sales of non-stock items
Sales of kits
Sales of solutions
Sales via subcontracting
Sales with subscriptions
Sales with down payment
Sales with royalties
Sales with commissions and rebates
Sales with one-time customer
Collaborative sales
Third party sales
Intercompany scenarios
Sales via intercompany with PO
Sales via intercompany without PO
Consignment sales
Consignment sales
Consignment returns
Consignment pick-up
Consignment with scheduling agreement
Customer agreements
Scheduling agreement
Rebate management
Pre-sales
Sample handling
Sales with reservation
Engineer-to-Order (Quotation)
External projects
Engineer-to-order (Production)
Engineer-to-order (Project assembly)
Returnable materials
Handling of returnable packaging (Deposit)
Handling of returnable packaging (Rental)
Billing and payments
Sales with SEPA mandate
Sales with convergent billing
Sales with letter of credit
Sales with self-billing
