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Receive customer order and capture sales order data

Process Description

Receiving the customer order and capturing it in a format necessary for further processing are the key first steps to all sales processes.

Scope

Once the customer order is placed, the data must be amended, stored and forwarded for further processing. This might include transferring or copying data from other documents such as quotations or frame contracts.

Outcome

All relevant information regarding the customer’s order is documented. The information captured provides the basis for determining whether the order can be fulfilled.

Advisory Notes

The design and the quality of this process is essential to avoid any changes to the sales order later in the sales and delivery process. All relevant and necessary data should be captured in order to allow an uninterrupted order processing.