BPM Managed Services
Get the service you need
We believe successful BPM is like a fabric woven of methodological competence, tool experience and industry knowledge.
Supporting such a complex BPM landscape in a considerate manner takes experts with specific customer insights.
With our service we offer a flexible support that not only focusses on technology but also covers method related questions.
We take care of your BPM service needs.
What makes it special
Services cover all BPM tool related aspects, including method to infrastructure boundaries
One dedicated Service Manager
Pro-active monitoring and improvement proposals
Fast response times with reliable information on resolution times
Customer specific solutions, no generic answers
Up-to-date application documentation/change documentation
Transparency on service efforts and imbursement
Experts service desk with customer insights
Non-bureaucratic handling of small requests
Simple process
A lean and user centric process ensures easy access and handling of your issues. Transparency and tracking are ensured by our ticket system. For a prompt handling of your tickets we monitor the processing of tickets in order to provide additional resources when needed.
We offer three simple service packages to fit your specific needs. Each package includes the fundamental services to ensure the stability and optimal use of your BPM environment. Additionally a dedicated amount of tickets for any of the topics covered by our service catalogue are included.
Fundamental services
Standby duty
Application monitoring & maintenance
Patch monitoring
License management
System documentation
Service reporting
Service catalogue
Ticket & escalation management
Method & conventions definitions
BPM advisory (beyond tool/application support)
Patch and release implementation
BPMN import/export
Configuration/method management
Connect administration
Access management
Report installation
SAP Connectivity
APG troubleshooting